Abstract
As one part of the support system, Maintenance and support organization, whose own characteristic will also have some changes during the process of providing support services for support activities, and these change will affect the continued support capabilities of the support system. In order to maintain and improve the ability of the support system in the support process, it requires some further study of the factors that affect the ability of the support system, one of the important ways is to improve the support organization flexible. The higher flexibility of maintenance and support organization it has, the smaller changes of self-generated by the impact of changes in the external environment during the support process.
It means that maintenance and support organization support adaptability be enhanced. In this paper, the entropy theory evaluation to determine the degree of flexibility of the support organization, and introducing a indistinct element to fit two or more similar characteristics that for different elements which in the same level of protection organization structure, and thus make a more reasonable and flexible analysis of maintenance and support organization. Finally, according to the size comparison of the degree of flexibility in the fit around judgment and analysis to find a method to improve the supportability of the maintenance and support organization.
