Abstract
When major crises occur, organizations face critical concerns, such as stress, uncertainties, need of quick anticipation and better communication. The need of experience implies a regular training of those involved. Serious games and environmental computer-based simulations are useful training tools for people who have to manage a crisis. They are relevant for educational purposes, for the acquisition of technical and non- technical skills, of automatic reflexes, and of ways of thinking. The suitability of the teaching strategy in link with the profile of participants and the moderation by the trainers are difficult. The present work aims at solving these difficulties by the development of a distributed multitier architecture, computer-assisted training, a multiagent system, and requirements for a relevant physical infrastructure. Our methodology integrates four steps: exercise modeling, scenario modeling, scenario simulation with a multiagent system, debriefing approach and learning objectives assessment. Our methodological recommendations have been applied in order to define a real semi-virtual training environment. Limits and prospects are already identified for further improvements.
