Abstract
This work presents concepts related to human behaviour in crisis, like emergencies and disasters, presenting cases of real emergencies where psychological aspects of stakeholders could be identified and contributed to the final result of the event.
Based on these concepts, it is possible to draw action lines to help the emergency managers in corporate environments in the planning phase, such as the review of the role of the evacuation coordinators, application of phased evacuation in high-rise buildings and measures to avoid panic, among others.
This paper has the intent to present the practical application of the knowledge of the human behaviour and show its applicability and advantages to the emergency planning in corporate environment.
