Abstract
Quality, Health, Safety, and Environment (QHSE) management is essential for all companies, especially service providers. Besides operating within their own facilities, they also work in external units of contracting companies. This work aims to propose global indicators by segment (QHSE) and a global indicator for the integrated system and monitor its efficiency and evolution over time. For this purpose, a case study was analyzed in a repair, maintenance, and inspection service company in the oil segment, operating in Brazil. The prioritization of criteria and subdivision of indicators was carried out by a team of company specialists using the Weighted Sum Method (WSM) decision-making technique. The intention was to obtain a systemic view of the results of global indicators by segment (QHSE) through data collection, identifying points of greater relevance for the company, and proposing recommendations to increase the company's efficiency. The proposed global indicators allow assessing the organization's performance, enabling the identification and dissemination of best management practices for the Integrated Management System (IMS). In the analysis of the results using data from 2021 to 2022, it is observed that the use of the proposed global indicators met the needs of the management system.
Keywords: Performance indicator. Global Indicator. QSMS. Integrated management system. Weighted Sum Method.
